Customer Testimonials
Purchased an accessory from Chevrolet online and made an appointment to have installed which seemed great. After scheduling the appointment additional calls kept coming to schedule my install.
I arrived to the scheduled appointment early and when I walked into the service counter I was told from a service guy who didn’t even leave the computer screen “it’s gonna be a minute, we a really backed up” I felt like that was pretty unprofessional to dismiss a customer who has an appointment.
Additionally I paid for the part and labor online
and the service manager who never bothered ... Read More Google - Nov 3, 2026
A huge thank you to Jeff and the team! We are new customers to Heiser. They helped us with our Blazer and Traverse and went above and beyond to schedule us right away. We really appreciate all of their hard work and great service. We highly recommend Jeff, Brad, Lucas, and the entire team!
I bought a Ford F-150. I just want to thank Jason and Zach for everything. Very helpful guys. I appreciate it. Love the truck. Enjoying it a lot.
Excellent services!
I would like to recognize Heiser Automotive for its commitment to customer service and automotive care. As the owner of a 2017 GMC Terrain approaching its 82,500-mile checkup, I appreciated having a dependable automotive service team to help keep my vehicle running safely and reliably.
A vehicle needs routine maintenance, honest communication, and confidence in the people servicing it. I value a dealership that puts customers first, takes pride in its work, and helps vehicle owners make informed decisions about their maintenance needs.
I look forward to the next service appointment and caring for my GMC Terrain for many more miles. ... Read More Google - Oct 9, 2026
Attention was great, service was fast and affordable.
Everyone at Heiser Chevrolet was great to deal with. I was on the hunt for a specific truck and they happened to have one. I informed them I would be driving a little over an hour and half to come look at their truck. Amy answered all of my questions accurately and honestly. There were no surprises when I got there I noted one small detail I noticed it was taken seriously and if it becomes an issue I was assured it would be taken care of. Brad in finance was also easy to deal with wasn’t pushy but ... Read More Facebook - Sep 7, 2026
Took my vehicle in for an electrical issue. Was taking it to Lake Chevrolet prior due to vehicle under warranty. Explained the problem to Ken who I worked with, and he instantly knew there was an issue. The very next day, I got a call saying my car was fixed. The problem was a nut that secured the ground strap from the engine to the firewall was loose and hanging. They tightened the nut and made sure it properly secured, and the issue stopped. So a HUGE Thank You to everyone at Heiser Chevrolet. I will continue to bring my ... Read More Google - Sep 4, 2026
Wouldn’t recommend purchasing from this dealership.
I just wanted to post this and give xxxxxxto Matt Myzska the Service Manager and Brian Crandall, for giving my son (a first-time buyer here) He bought a used car from them and 2 days later noticed 2 engine lights on and an oil leak. They had him bring it in and fixed everything right away, no questions asked. Any other dealership would have said that's on you, nothing we can do now. Matt and Brian took customer service to a whole different level making sure, and we will keep buying cars from them and referring others as well.
If I could Heiser would not get 1 star from me! I should have know better. As, a car of mine in the past they destroyed. But, years have past, I gave them another shot. WRING idea!
Long story short, their mechanics and service manager along with advisor are way under qualified to work on vehicles.
I am not after my car w as diagnosed, inspected looked over, you name it! Having my truck returned to me $1400 or more later with a new part that can not and will not wirk due to their gross negligence for my vehicle. Yep! I ... Read More Google - Aug 14, 2026
Not happy on my visit a week ago they told me that they acceptinstant warranty insurance CarShield, but when these that I need done last Friday that which I could use my car shield. They said they do not accept it and before I even got Car shield I asked him do Car shield they said yes. so when I show them my card, they said we do not fool with them. I asked them why because they said they want to use used parts so they should’ve emailed or call me and told me that when they stopped ... Read More Google - Jul 22, 2026
I had an amazing experience buying my Tahoe! David and the entire team were so friendly, trustworthy, and easy to work with. I drove 1.5 hours to get there, and it was absolutely worth it. We built trust right away, and they made the whole process feel safe, comfortable, and incredibly smooth. I’m truly grateful for how well they treated me.
I brought my vehicle in at the service center for one issue and was then sent estimates totaling over $6,000 for additional recommended work. Communication throughout the process was disappointing - no one called to review the findings, explain the recommendations, or discuss priorities and options. Everything was communicated only through brief text messages.
I was also informed there was a small transmission leak, but since leaving the dealership, the leak appears to be significantly worse. Because of this experience, I will be seeking a second opinion from another shop that offers more thorough communication, better customer service, and a more ... Read More Google - May 27, 2026
If i could leave 0 stars i would. Service department has no kind of customer service or care for the people they work with.
My experience with Heiser Chevrolet was extremely disappointing. The service advisor, Lucas, was condescending, unprofessional, and made us feel as though our vehicle was not a priority. Despite having a scheduled service appointment, his attitude throughout the process was dismissive and frustrating.
Lucas made it clear that he did not like working with our particular extended warranty company and implied that this was the reason for his behavior. Those were his words, not mine. Regardless of the warranty provider, customers should still be treated with professionalism, respect, and courtesy.
I also spoke with his manager, Matt, hoping the situation would ... Read More Google - May 15, 2026
Signed purchase agreement. Put deposit down. Went to bank to get check. Got check scheduled to pick up vehicle with them and they DON'T HAVE THE TITLE! Fast forward 5 days later and it will take 30 to 45 days to get the title and the manager was of no help and not willing to match on any other vehicle or help in fixing this. Absolutely horrible at any meeting in the middle or loaner or any solutions.
Terrible experience. A bunch of incompetent people. I made an appointment for a transmission oil change, and of course they still managed to mess it up. I showed up on the day of my appointment, only to find out I was put on a different schedule and had to reschedule. Complete waste of time.
Salesperson Rick at GMC was great to work with. Now let’s talk about Stefan G who was the sales manager. Stefan was TERRIBLE! ZERO customer service and rude from the get go. Ultimately even after negotiating a price and putting a deposit down. It didn’t sit right with me buying a car from a dealership who hires people like Stefan - I pulled my deposit and gave another dealership my business. Go elsewhere..
CUSTOMERS beware! The same vehicle I purchased from this location was purchased with a warranty the covers from the tires to the entire vehicle. I brought the vehicle in and found out the problem that was covered under warranty. I thought Ken was honest untill I spoke with the warranty company and was advised otherwise. They kept my vehicle over night to make sure they added a break job of 800.00. I ended up calling the dealer that makes the vehicle and they are attempting to help me. 1,300. Im not a happy customer 😒
I went there after my car broke down I wanted to go through my bank and already had a pre approval with a good interest rate, they were pushy about going thru them. I ended up saying that they could run my credit ONE time: I’m very serious about my credit and did not want it run more than once and made that very clear. They said they’d be able to possibly get a better rate that’s why I let them run it, I checked my hard inquires and there was 5. Which maybe wouldn’t have been ... Read More Google - Feb 10, 2026
I had a terrible experience. My vehicle was at the dealership for approximately 60 days, and throughout that time I was the one who had to constantly reach out for status updates. I was given three different completion dates, none of which were met. As a result, I exhausted all of my insurance rental coverage due to the delays.
Communication was extremely poor, and I often felt like I was being given the runaround. When I inquired about loaner vehicles that were comparable in size to my vehicle, I was told none were available—despite explaining that I have a child ... Read More Google - Feb 6, 2026
Horrible customer service in the service department. My parent’s vehicle was bought brand new from Heiser and began to have issues on the second year. Took it to service and had it check out as it wouldn’t start and check engine would turn on. The car sat in the shop for almost a month because they didn’t have a tech to work on it. The vehicle made a ticking sound after the fact and now that we took it back to them they said bumper to bumper is out of warranty and now have to pay for ... Read More Google - Oct 9, 2025
We tried to make a deal on a car with them, I believe Amy was who I was working with and she did a great job. Than we got the trade in offer…. $200 for a 13 Rogue the manager on duty gave us that offer they didn’t have the exact car on lot but said they would look, I was insulted of course but thought would give them a stab. They found one and I said well since you have crazy margins on cars ie with the lowball trade in offer let’s start with the same exact price a ... Read More Google - Sep 5, 2025
Service took 7 weeks, severe lack of communication. Went to a different dealer for service since then and was in and out within 2 days.
Very professional, quick and no issues. They are upfront with me every time. I will keep going back.
We will drive out of our way to a different dealership to not return to this service center again. Every time our car is in the shop here for something routine, we are back a week or so later with a bigger issue.
An oil change and a tire rotation turns into a stabilitrak and ABS issue, oh and your warranty is also expired so it wont be covered, and you're still going to have to pay the $200 to diagnose it. That's fine. But it's always something with the car after it is serviced there. Also when ... Read More Google - Aug 18, 2025
My daughter purchased a used car two weeks ago from this dealership. On the ride home the service engine came on and the car lost power. When she called the dealership the next day they gave her the run around that the warranty she purchased extra would not cover the issue with the ignition system. After many hours sitting at the dealership and finger pointing they changed the spark plugs. Then a few days later her brake light came on and she noticed that the brakes were severely leaking because the brake lines were rusted out. When calling the dealership ... Read More Google - Aug 18, 2025
They do what they promise and offer advice but not pushy. Appointments are on time as scheduled.No dear in the headlights when I show up.
Very pleasant and attentive to my concerns not like my dealings with Holz Chevy if I buy Chevy again it will be Heiser
It took 3 separate visits to the dealership to correct the problem with my vehicle. Poor communication from the dealership and a lack of attention to detail.
This is the 3rd survey request i have received so I will share my experience just to shut you up. I had a very frustrating experience. Lack of transparency was an issue. First, I paid 199.00 for one hour of diagnostics; however, they would not disclose to me that they most likely only spent about 15 minutes as the code pointed to the ECM needing to be replaced, which is what I told them based on my research. The price of the part was so inflated that the employee at the counter would not allow me to see the price they were ... Read More Google - Aug 8, 2025
Very helpful, very friendly, willing to listen and work with you, not pushed into anything,
Steve was very knowledgeable and gave the best customer service EVER! There was a mechanical issue with the vehicle that we discovered after getting home and Steve took care of it immediately! Thank you Steve!
They were wiling to give us the car we wanted and took into consideration our dealership loyalty and available cash.
We paid for service that we never should have. According to the wisdom of your service manager, wearing out what should have been brand new wiper blades at the time of purchase was a "maintenence " issue. For a car that should've received the multi -point inspection when we purchased it just two months before blamed on us and forced to pay additionally for after paying $23,000 plus IN CASH was unconscionable. The blades
should not have been replaced until 30,000 miles and we're responsible for damaging them in less than 1,000 miles. You must be kidding. The supposed 6 month ... Read More Google - Jul 31, 2025
Pleasant and respectful, he took care of the work in due time and was very patient
Everyone we worked with was very helpful and answered our questions with no problem. I liked working with the people at Heiset!
Took my vehicle back to get repaired a second time, and the repairs made didn't do anything to fix my truck from going into limp mode, again.
David was very nice and understanding. He was informative as well in regards to the electronics in the car.
Jason was so helpful when it came to buying my first car. He made sure that my experience was extremely seamless and stress-free by checking on my level of understanding throughout each step of the car-buying process.
Jason and Brad both made sure that the car I purchased was in my best interest as it related to my travel needs and finances. Their level of expertise resulted in me taking home a car that is perfect for me.
If you’re looking for people who are extremely knowledgeable and friendly in their field, speak with Jason and Brad at Heiser ... Read More DealerRater - Jul 22, 2025
Professional workers, pleasant sitting area, pricing is good!! Put a foot cover on my floorc and covered my seat with plastic. Thank you!
They did a great job. Were very prompt and helpful with all I needed. The way I was treated, the communication and the work that was performed as all top notch. Only place I’ll take my Corvette to for service. Kyle Maas did exceptional work! Thank you!
Jason and Kreyshia were very friendly , helpful and knowledgable in the performance of their jobs helping me select and purchase my new vehicle. No complaints about the dealership at all
Service was good, pro from in timely manner and the vehicle was clean. Only one thing had to go back to dealership due to tire rotation reboot was in unsuccessfully and they had to redo..
Avery mouth i pay for the change oil and rotate tires!! They didn't the rotation tires !!
I brought my 2019 GMC Sierra (5.3 liter motor, 59,400 miles) in for motor issue on 6/10. Service advised called the next day advising motor needed new lifters, 3 day job for $5200 (no mention of the cam). Of course GM stated that the problem was completely random and not related to the 5.3 liter motor lifter recall regarding the fuel management system.
The day I expect to get the truck back 6/23, I spoke with Heiser service manager who now advised me the cam needs to be replaced also, more time, more money, now $11,000. I’m not the mechanic here but his notes do mention cam inspection ... Read More Google - Jul 17, 2025
They were respectful of my needs and wants and exceeded my expectations. They were knowledgeable of their inventory.
Went over and beyond to fix my tire. I asked for the nail and Jeff went to retrieve it from the tire. Then I asked Jeff about a new cabin air filter. You had one in stock and had it changed right away. Thank you Jeff!
Excellent communication, great results Process was very smooth, the body shop personnel in whole are great to work with.
Everyone was very knowledgeable, polite, and friendly to work with. Great Dealership! Heiser will always great my business! Thanks again!
Excellent salesman, fair value for my trade. My second purchase at Heiser Chevy. Certainly no complaints!!
Jeffery was great in taking me in right away the morning I showed up, thanks
Deleted and reposted my rating to stay relevant. I’ll never come to this dealership because of Shawn in the service department. Hidden fees, shady upsell tactics…. Their “industry standard” is so unique from every other industry (food service, retail, home improvement, etc.) that you’ll feel scammed when you see the invoice. Ask a lot of questions because they make their “standard” so unique it feels like health insurance; it's not a normal racket that they’re running and fees are hidden EVERYWHERE.
As a reminder, Shawn in service is so unprofessional! These impressions last for years!
Trust ... Read More Google - Jul 5, 2025
Unable to fix it said I needed to come back when it happens again. Intermittent with blower for ac and heater comes in and off
I went there with a problem now it's gone and I'm driving happy
Steve Shelton was great to work with. He explained the features on our Equinox and answered all my questions. The sale went very smooth.
Great dealership. Traveled from Florida to purchase vehicle from Dave Sheppard and Heiser. Job well done!
Any, was very hard to reach. She didn't return phone calls or respond to emails until management told her to reach out. I did not get all of my questions answered regarding lease end buy out. I got some of my questions answered by G.M. financing not the dealership or financing. I am still missing IOU parts that were never fulfilled. I was contemplating purchasing a Chevy blazer and trading in the equinox, Amy never got back to me with the amount Heiser would offer for the equinox as promised.Poor customer service experience this time around with ... Read More DealerRater - Jun 29, 2025
On the expensive side. First fix didn't fix, second fix very costly and long wait. Hopefully my truck will be fixed now
Stood by me from start to finish very professional group I will be back again soon.
Four new tires. Competitive price, timely work, and one satisfied customer. Thank you Heiser Chevrolet.
Andy Maryann, your people are the best thanks for all of your help. It sure is appreciated to have friends in the car industry outstanding service and outstanding friends. Thank you.
I asked Lucas a question about my check engine light being on I asked if it’s urgent to get looked at he said shrugged and said “I don’t know it won’t leave you stranded on the side of the road” he was rude to me but much nicer when my boyfriend came over. Very rude
Everyone was very friendly. Jeffrey was willing to explain what needed to be done and didn't try to sell me services I didn't need.
David Shepard is a great salesman. About the only salesman I have ever really enjoyed working with. This is the second time working with him and he is exactly what all salesman should strive to be. He is extremely helpful and attentive to anything that came up even after the sale.
I have used Heiser Cheverolet for my maintenance needs on my previous Silverado and the service has always been outstanding. Hence, my reason for returning and buying my new Silverado from them. My salesman, Steven Shelton, was outstanding and I would buy a vehicle from him again. I rate Steven A++++
Had a good experience buying my car. Part of my decision to buy from Heiser, is the location is only 1 block from my house. Stephen was very informative about the operation and features of the car. Made me confident I was buying the right vehicle. Then I went to sign the final papers with Brad and I instantly got second thoughts with Brad stating the many things that could go wrong with the car. I declined all the extra coverages and I'll decide on extended warranties within the next 3 years. All said, I'm happy with my purchase.
I had a fantastic experience at Heiser Chevrolet. They helped me find the perfect car for my needs and explained the entire process with great clarity. Their attention to detail and commitment to customer satisfaction were exceptional. I will definitely be returning and recommending this dealership to my friends and family. Thank you, Heiser Chevrolet, for making my purchase so easy and enjoyable!
I live in Greenfield and there is a closer Chevy dealer to my house. I used them once and wasn’t impressed. So now I drive a little farther for better customer service. I used your service department as well as the body shop.. Both departments have gone out of their way to service my needs. overall, the employees all seem happy must be because of management.
They listen to your concerns and go out of their way to help you. They’re very courteous, employees and friendly. Happy employees make happy customers.
I've been a satisfied customer since I moved to this area in 2005. Originally it was because I worked across the street. Now it is because I trust the people I deal with.
car wash seems to be broken evert time I bring my vehicles in for service.
The lug nut tool was not put back in my car and almost everything in the glove box was on the passenger side floor never had this problem before
Great friendly service! Had dealt with Dave Shepard for our last car, many years ago! Was very happy to deal with him again. Heiser had all the cars on lot that we were interested in, so had a wonderful easy decision making process.
Amazing staff, patient, helpful, and very kind! Would highly recommend to all of my friends in the future.
This dealership is in a great location. It has a friendly and personable staff. They also have a vast inventory of vehicles to review. Overall I was very pleased with the time I spent there.
Heiser Chevrolet, as usual performed at a high standard. Always helpful and courteous throughout the whole service appointment.
Friendly speedy service. Fixed my tire that had a nail in it and washed my car!'
Hands down the best dealership I’ve ever worked with purchasing a vehicle, with unique and very reliable agents
Heiser Chevrolet has been nothing but excellent Mary Ann and her entire staff have been amazing to work with!
They are very professional whenever I come into the business for services. They always give me an estimated wait time for my vehicle, and it's never as long as they say it's going to be, which is great news! ??
Regularly have tires swapped out twice a year...always prompt and polite I would definitely recommend
Easy to work with and did their best to get me the car I wanted
Everything was handled in a professional and timely manner. Communication about the process was great. I am very satisfied with the work
I was going up north, they were booked up needed it done the next day , so they squeezed me in also did an inspection of everything even changed my air filters I watched so I could do myself next time the one on the top no problem but the other was behind the glove box which I now know how to change it out many thanks to the service Dept
Said all the paperwork was ready twice when it was not. Total waste of time.
It was an horrific first time experience It was an horrific first time experience with the car having issues after 6 months of purchasing it.
O.o fifteen word minimum aye? This place was a great place yep that's it
Lucas did a great job checking me in for my 1st oil change. Seeing 👀 Lucas was polite and professional he was awarded a fresh donut 🍩.
I came in for service and was treated as family. I had to wait for my car I was kept up to date and was not charged for unnecessary maintenance. It was a pleasure doing business with Heiser!
Friendly employees fast service on time ready when they told you it would be ready
It takes too long for a scheduled oil change. Two hours is much too long
I had not realized what a easy and convenient experience it was until I bought a Toyota from a dealer in Brookfield a month later!! Stephan was awesome and has checked in several times to make sure things are going smoothly with the Equinox EV we purchased, and they have. I would strongly recommend Stephan at Heiser!!
Mt 2002 chevy silverado has 260,000 miles. I was treated with respect and my truck 😊 runs great !!!
Lucas did an excellent job to quickly sort out my problem at short notice. Treated my car well and got me going quicker than his original estimate.
Luke was very helpful in getting everything done promptly and made scheduling a breeze as well. Would be happy to work with him again!
It was fine. They took the car right away. I was on my way after a short time
