Customer Testimonials
Professional, friendly! Great place to buy and service your car.
Thanks Luke for your consistently outstanding support. I drive 45 minutes to come to this dealership only because I trust Luke.
I had a great experience at the Chevrolet dealership. Chauncey Lovett was professional, friendly, and knowledgeable throughout the entire process. He answered all of my questions, made everything easy to understand, and provided excellent customer service. I truly appreciated his honesty and professionalism, and I would highly recommend this dealership to anyone looking for a positive service experience.
Ken was my service advisor. I came in for a routine oil change/tire rotation but they discovered some safety issues. He noticed the carseats in my vehicle and did not feel comfortable with me leaving with the current safety concerns (brakes, sway bar links), even though I just wanted to make a separate appointment. I appreciated his honesty and he was able to get me a rental so I could still go about my day while they worked on my car.
Luke was a pleasure to work with! He is very transparent and very informative with the steps that we need to take to service our truck. He keeps me informed and time tracked until we picked up! 10 out of 10!
Brian was very accommodating to our schedules and helped us find the exact car we were looking for. We highly recommend!
Everyone was a professional. They made it easy to find and get a vehicle I wanted. 5 stars to the dealership, but extra stars for Greg Koss and how he helped me get through the process. I would recommend anyone looking for a car to give them a chance.
Everyone was a professional. They made it easy to find and get a vehicle I wanted. 5 stars to the dealership, but extra stars for Greg Koss and how he helped me get through the process. I would recommend anyone looking for a car to give them a chance.
I’ve never had this great of an experience buying a car. Quick and excellent from start to finish!
I was very pleased on how everyone treated me I didn’t feel pressured in purchasing a vehicle they found the best rate and option for me they are amazing Greg was amazing salesperson Brian Jason everyone there who helped the whole process for me even Tom was amazing !
The staff was wonderful. They made sure I understood everything about the New Chevy. And took alot of time explaining everything from warranty to the on Star system. I would highly recommend this dealership.
Dave was such a welcoming soul and answered every question clearly and professionally. Would 100% purchase a car from him again and refer him to others as well.
The only service shop where I will take my 2021 Suburban! They're service crew is the best that I have experienced.
Great sales team and not pushy. I had a great experience buying my new Blazer EV. Simply the best dealership around. I'm going to order accessories for the car through Heiser Chevrolet!
I made my first ever down payment from this dealership, and have never felt so welcomed while purchasing a vehicle. They’re responsive, they’re thorough, and trustworthy. I’m purchasing a vehicle that’s 3.5 hours away from me, and they’ve made it very easy to say yes. Fair prices, excellent customer service, seriously great quality communication skills. If this Civic ever dies on me, in the next 50 years (because they tend to be bulletproof) I’ll go right on back to Heiser. Thank you guys!
After a few years of vowing never to come back after a very bad experience(that was never resolved satisfactorily)and dealing with a horribly rude former female manager, I decided to give Heiser service another try after finding out they had a new manager and many new staff. I'm glad I did! The "old" Heiser service is back! Back to how it was for the many years I took my former car there for service before that horrible female manager. I was treated with respect and care. I am confident things will go well from now ... Read More Google - Jun 18, 2026
The problems were repaired and the car is running great. All the service people that we dealt with were very nice. Talked with Ken most of the time.
Responsive, ready to serve and most importantly, eager to have satisfied customers. Great service!
I wish I could leave ten stars. My wife's 2015 Chevorlet Equinox was having engine trouble and we thought the car was totaled permanently. I've had good experiences with other Heiser dealerships, so we took it to the service center at this location. Jeff went above and beyond to make sure that we knew what was wrong with the car, and when we were able to get a warranty to fix the engine, he made sure that all the necessary work got completed as soon as possible. Can't recommend this place enough.
Great help from Chauncey and Jefferey, definitely the main guys I will always go to for help at Chevy. They definitely deserve any raise they can get!!
I didn't feel pressured into something I didn't NEED and was able to get just exactly what I WANTED. Everything was handled very professionally yet every employee encounter, especially Steve, felt like I was dealing with a friend.
I had an amazing experience buying my Tahoe! David and the entire team were so friendly, trustworthy, and easy to work with. I drove 1.5 hours to get there, and it was absolutely worth it. We built trust right away, and they made the whole process feel safe, comfortable, and incredibly smooth. I’m truly grateful for how well they treated me.
I came to Heiser Chevrolet for a 2nd opinion on an issue with my new vehicle. While explaining my issue to Ken in the service department, his fellow service provider said he may have a solution. That was the answer and I now have a normal sounding vehicle. Thank you so much! I will certainly remember you in the future.
Ken was amazing! Honest, clear, and quick!
Thanks Taylor, Brad, Brian and David for your help with the new truck! I came from out of town and I was in and out quick. By far the best experience I had at any dealership. Finally a place that is not there to rip you off. I could not say enough good things about this place for helping me out and going above and beyond.
Great service
Very professional, quick and no issues. They are upfront with me every time. I will keep going back.
They do what they promise and offer advice but not pushy. Appointments are on time as scheduled.No dear in the headlights when I show up.
Very pleasant and attentive to my concerns not like my dealings with Holz Chevy if I buy Chevy again it will be Heiser
It took 3 separate visits to the dealership to correct the problem with my vehicle. Poor communication from the dealership and a lack of attention to detail.
Very helpful, very friendly, willing to listen and work with you, not pushed into anything,
Steve was very knowledgeable and gave the best customer service EVER! There was a mechanical issue with the vehicle that we discovered after getting home and Steve took care of it immediately! Thank you Steve!
They were wiling to give us the car we wanted and took into consideration our dealership loyalty and available cash.
Pleasant and respectful, he took care of the work in due time and was very patient
Everyone we worked with was very helpful and answered our questions with no problem. I liked working with the people at Heiset!
David was very nice and understanding. He was informative as well in regards to the electronics in the car.
Jason was so helpful when it came to buying my first car. He made sure that my experience was extremely seamless and stress-free by checking on my level of understanding throughout each step of the car-buying process.
Jason and Brad both made sure that the car I purchased was in my best interest as it related to my travel needs and finances. Their level of expertise resulted in me taking home a car that is perfect for me.
If you’re looking for people who are extremely knowledgeable and friendly in their field, speak with Jason and Brad at Heiser ... Read More DealerRater - Jul 22, 2025
Professional workers, pleasant sitting area, pricing is good!! Put a foot cover on my floorc and covered my seat with plastic. Thank you!
They did a great job. Were very prompt and helpful with all I needed. The way I was treated, the communication and the work that was performed as all top notch. Only place I’ll take my Corvette to for service. Kyle Maas did exceptional work! Thank you!
Jason and Kreyshia were very friendly , helpful and knowledgable in the performance of their jobs helping me select and purchase my new vehicle. No complaints about the dealership at all
Service was good, pro from in timely manner and the vehicle was clean. Only one thing had to go back to dealership due to tire rotation reboot was in unsuccessfully and they had to redo..
Avery mouth i pay for the change oil and rotate tires!! They didn't the rotation tires !!
They were respectful of my needs and wants and exceeded my expectations. They were knowledgeable of their inventory.
Went over and beyond to fix my tire. I asked for the nail and Jeff went to retrieve it from the tire. Then I asked Jeff about a new cabin air filter. You had one in stock and had it changed right away. Thank you Jeff!
Excellent communication, great results Process was very smooth, the body shop personnel in whole are great to work with.
Everyone was very knowledgeable, polite, and friendly to work with. Great Dealership! Heiser will always great my business! Thanks again!
Excellent salesman, fair value for my trade. My second purchase at Heiser Chevy. Certainly no complaints!!
Jeffery was great in taking me in right away the morning I showed up, thanks
Unable to fix it said I needed to come back when it happens again. Intermittent with blower for ac and heater comes in and off
I went there with a problem now it's gone and I'm driving happy
Steve Shelton was great to work with. He explained the features on our Equinox and answered all my questions. The sale went very smooth.
Great dealership. Traveled from Florida to purchase vehicle from Dave Sheppard and Heiser. Job well done!
Any, was very hard to reach. She didn't return phone calls or respond to emails until management told her to reach out. I did not get all of my questions answered regarding lease end buy out. I got some of my questions answered by G.M. financing not the dealership or financing. I am still missing IOU parts that were never fulfilled. I was contemplating purchasing a Chevy blazer and trading in the equinox, Amy never got back to me with the amount Heiser would offer for the equinox as promised.Poor customer service experience this time around with ... Read More DealerRater - Jun 29, 2025
On the expensive side. First fix didn't fix, second fix very costly and long wait. Hopefully my truck will be fixed now
Stood by me from start to finish very professional group I will be back again soon.
Four new tires. Competitive price, timely work, and one satisfied customer. Thank you Heiser Chevrolet.
Andy Maryann, your people are the best thanks for all of your help. It sure is appreciated to have friends in the car industry outstanding service and outstanding friends. Thank you.
I asked Lucas a question about my check engine light being on I asked if it’s urgent to get looked at he said shrugged and said “I don’t know it won’t leave you stranded on the side of the road” he was rude to me but much nicer when my boyfriend came over. Very rude
Everyone was very friendly. Jeffrey was willing to explain what needed to be done and didn't try to sell me services I didn't need.
David Shepard is a great salesman. About the only salesman I have ever really enjoyed working with. This is the second time working with him and he is exactly what all salesman should strive to be. He is extremely helpful and attentive to anything that came up even after the sale.
I have used Heiser Cheverolet for my maintenance needs on my previous Silverado and the service has always been outstanding. Hence, my reason for returning and buying my new Silverado from them. My salesman, Steven Shelton, was outstanding and I would buy a vehicle from him again. I rate Steven A++++
Had a good experience buying my car. Part of my decision to buy from Heiser, is the location is only 1 block from my house. Stephen was very informative about the operation and features of the car. Made me confident I was buying the right vehicle. Then I went to sign the final papers with Brad and I instantly got second thoughts with Brad stating the many things that could go wrong with the car. I declined all the extra coverages and I'll decide on extended warranties within the next 3 years. All said, I'm happy with my purchase.
I had a fantastic experience at Heiser Chevrolet. They helped me find the perfect car for my needs and explained the entire process with great clarity. Their attention to detail and commitment to customer satisfaction were exceptional. I will definitely be returning and recommending this dealership to my friends and family. Thank you, Heiser Chevrolet, for making my purchase so easy and enjoyable!
I live in Greenfield and there is a closer Chevy dealer to my house. I used them once and wasn’t impressed. So now I drive a little farther for better customer service. I used your service department as well as the body shop.. Both departments have gone out of their way to service my needs. overall, the employees all seem happy must be because of management.
They listen to your concerns and go out of their way to help you. They’re very courteous, employees and friendly. Happy employees make happy customers.
I've been a satisfied customer since I moved to this area in 2005. Originally it was because I worked across the street. Now it is because I trust the people I deal with.
car wash seems to be broken evert time I bring my vehicles in for service.
The lug nut tool was not put back in my car and almost everything in the glove box was on the passenger side floor never had this problem before
Great friendly service! Had dealt with Dave Shepard for our last car, many years ago! Was very happy to deal with him again. Heiser had all the cars on lot that we were interested in, so had a wonderful easy decision making process.
Amazing staff, patient, helpful, and very kind! Would highly recommend to all of my friends in the future.
This dealership is in a great location. It has a friendly and personable staff. They also have a vast inventory of vehicles to review. Overall I was very pleased with the time I spent there.
Heiser Chevrolet, as usual performed at a high standard. Always helpful and courteous throughout the whole service appointment.
Friendly speedy service. Fixed my tire that had a nail in it and washed my car!'
Hands down the best dealership I’ve ever worked with purchasing a vehicle, with unique and very reliable agents
Heiser Chevrolet has been nothing but excellent Mary Ann and her entire staff have been amazing to work with!
They are very professional whenever I come into the business for services. They always give me an estimated wait time for my vehicle, and it's never as long as they say it's going to be, which is great news! ??
Regularly have tires swapped out twice a year...always prompt and polite I would definitely recommend
Easy to work with and did their best to get me the car I wanted
Everything was handled in a professional and timely manner. Communication about the process was great. I am very satisfied with the work
I was going up north, they were booked up needed it done the next day , so they squeezed me in also did an inspection of everything even changed my air filters I watched so I could do myself next time the one on the top no problem but the other was behind the glove box which I now know how to change it out many thanks to the service Dept
Said all the paperwork was ready twice when it was not. Total waste of time.
It was an horrific first time experience It was an horrific first time experience with the car having issues after 6 months of purchasing it.
O.o fifteen word minimum aye? This place was a great place yep that's it
Lucas did a great job checking me in for my 1st oil change. Seeing 👀 Lucas was polite and professional he was awarded a fresh donut 🍩.
I came in for service and was treated as family. I had to wait for my car I was kept up to date and was not charged for unnecessary maintenance. It was a pleasure doing business with Heiser!
Friendly employees fast service on time ready when they told you it would be ready
It takes too long for a scheduled oil change. Two hours is much too long
I had not realized what a easy and convenient experience it was until I bought a Toyota from a dealer in Brookfield a month later!! Stephan was awesome and has checked in several times to make sure things are going smoothly with the Equinox EV we purchased, and they have. I would strongly recommend Stephan at Heiser!!
Mt 2002 chevy silverado has 260,000 miles. I was treated with respect and my truck 😊 runs great !!!
